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1. Discover
Objective: Understand the problem space, audience, and goals.
- Conduct stakeholder interviews.
- Perform user research (surveys, interviews, personas, etc.).
- Analyze competitors and market trends.
- Define project goals, metrics, and KPIs.
2. Define
Objective: Synthesize research insights into actionable requirements.
- Develop user personas and journey maps.
- Define the scope of work and deliverables.
- Create problem statements or “How Might We” questions.
- Establish a content strategy and UX roadmap.
3. Design
Objective: Create solutions and visual representations.
- Sketch wireframes and create low-fidelity prototypes.
- Design high-fidelity mockups for key screens.
- Create content calendars and drafts for campaigns.
- Conduct usability testing to validate designs and content.
4. Develop
Objective: Build functional solutions and deploy content.
- Develop prototypes into functional designs (for UX).
- Write, edit, and optimize content for publication (for content marketing).
- Test for accessibility, SEO, and performance.
- Iterate on feedback from testing phases.
5. Deliver
Objective: Launch the final solution and implement the campaign.
- Deploy UX designs into the live environment.
- Publish content across selected platforms and channels.
- Conduct a launch audit to ensure quality and alignment with objectives.
- Monitor initial engagement and performance.
6. Deploy
Objective: Ensure the solution or campaign is fully integrated.
- Train teams on new UX workflows or campaign strategies.
- Set up automation tools for marketing and analytics.
- Distribute content to syndication partners or localized channels.
- Hand off documentation and guidelines for future use.
7. Diagnose
Objective: Evaluate the success of the project and identify improvement areas.
- Measure performance against KPIs (e.g., engagement, conversions).
- Conduct A/B testing or further user testing for refinements.
- Gather feedback from stakeholders and users.
- Generate insights for iterative updates or next projects.
This 7D Workflow ensures a comprehensive, user-focused, and results-driven process for both UX consultancy and content marketing initiatives.